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Getting StartedHome → Users Manual → Filters → System Filters
6.3. System Filters
Updated: 3 Sep 2026, 09:59 PM EDT
HelpSpot ships four built-in filters in the left navigation. They cannot be edited or deleted.
| Filter | What it contains | Who sees it |
|---|---|---|
| Inbox | All open requests that are not assigned to anyone. The queue for new and unclaimed work. | Requires the "view Inbox" permission |
| My Queue | All open requests assigned to you. This is the default landing view for new accounts. Its count shows as unread / total. | Everyone |
| SPAM | Requests whose status is the configured spam status. Can be reviewed and restored. | Requires the "manage SPAM" permission |
| Trash | Requests moved to the trash. Can be restored, or removed permanently on the schedule set in Admin. | Requires the "manage Trash" permission |
Every other filter automatically excludes spam and trashed requests, so you never need a condition for that.
Reminders and Subscriptions are not filters
Reminders and Subscriptions are often mistaken for system filters. They are separate views, reached from the menu under your name in the top right rather than from the left navigation. They have no Options menu, no CSV export and no display column settings. See Subscriptions & Reminders Lists.
Customizing the Inbox and My Queue
Because system filters cannot be edited, the Inbox and My Queue have their own column setting: Customize Columns, in the Options menu above the request grid. It is offered only on those two — SPAM and Trash have fixed columns. It sets your columns and their widths; it does not set a sort order. See Filter Display Columns.