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6.6. Filter Editor Options

Updated: 3 Sep 2026, 10:07 PM EDT

The Options tab of the filter editor controls how results are displayed and where the filter appears.

A note on the name: the request grid also has a menu called Options — labelled Filter Options on the Inbox and My Queue. That is a different thing. See The Filter Options Dropdown Menu.

Settings on the Options tab

In the order they appear.

Setting	What it does
Order	Default sort column and direction (Descending or Ascending).
Columns To Display	The columns in the request grid. See Filter Display Columns.
Default Filter View	Grid, or one of four stream views. "Default" because it can be overridden per visit. See Filter Views: Grid and Stream.
Group Requests By	Groups results under section headers by Category, Status, Assigned To, a date span, a custom field or a survey score, with its own direction.
Show Urgent Requests	At the top pulls urgent requests above everything else, overriding your Order — and above everything else within each group when Group Requests By is set. Inline leaves them in normal sort position. The default is At the top.
Keyboard Shortcut	A key that loads this filter from anywhere in the workspace. See Filter Keyboard Shortcuts.
Display filter above Inbox in left navigation (folder will be ignored)	Puts the filter in the top section of the navigation. As the label says, the filter's folder stops applying.
RSS feed should only contain public notes	Omits private notes from the filter's feed. See Filter RSS Feeds.
Never cache the workspace display count	Takes the filter out of the automatic cache schedule and caps its count at a one-minute cache instead. Not literally never, and it does not affect the rows — results are never cached either way. See Filter Caching and Performance.

Settings people look for here but that live on the Filter tab

Filter Name, Who else can view this, In Folder, and Display count in Workspace.

There is no Take It button setting

Nothing in the editor switches a Take It button on or off. To put one on every row, add the Take it column under Columns To Display.

Knowledge Tags

Filter Editor  /  Filter Options  /