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6.12. Sharing Filters and Permissions

Updated: 3 Sep 2026, 09:17 PM EDT

Sharing is set on the Filter tab, in the Who else can view this dropdown.

Option	Who sees it	Who can choose it
Only me	Just you	Anyone
Everyone	All staff	Administrators only
Permission group…	Members of the groups you pick	Administrators
My group: [name]	Members of your own permission group	Non-administrators — this is what appears in place of "Permission group…"
Specific people…	Staff you select individually	Anyone

You can always see and edit your own filters.

Shared filters appear in other people's left navigation mixed in with their own, sorted by folder and then name.

Staff with Can view own requests ONLY cannot see filters and cannot create them (the Create Filter button is hidden).
Staff with Limit to assigned categories ONLY see shared filters normally, but results are always narrowed to their categories, whatever the filter's own conditions say.
Only the filter's creator, or an administrator, can edit or delete a filter.

Knowledge Tags

permissions / Filters /

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