Home
Submit a Request
Check on a Request
Knowledge Books
Getting StartedHome → Users Manual → Filters → Filter Keyboard Shortcuts
6.15. Filter Keyboard Shortcuts
Updated: 3 Sep 2026, 09:58 PM EDT
A filter can be given a keyboard shortcut that loads it from anywhere in the workspace. To set this, go to the filter, then click Edit > Options tab under Keyboard Shortcut.
The available keys
You pick from a fixed list. There are no letters. The available keys are:
4 5 6 7 8 9 0 - = [ ] \ ; ' , . /
1, 2 and 3 are reserved for your default workspace, the Inbox and My Queue.
Keys already used by another filter you can see are removed from the list, so you cannot create a collision from the editor.
Two things that surprise people
Shortcuts are stored on the filter, not on your user account. A shortcut you set on a shared filter applies for everyone who can see that filter. Because the editor can only hide keys used by filters you can already see, a collision can still arise after the fact — when a filter carrying the same key is shared with you later, or when a filter you cannot see is already using it. Where a collision does happen, a filter shared with Everyone takes precedence over a personal one.
Shortcuts do nothing until you switch them on. The preference is Enable Keyboard Shortcuts in Workspace, in your user settings, and it is off by default. This is the usual reason a correctly-configured shortcut appears to do nothing.