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Getting StartedHome → Users Manual → Filters → Filter RSS Feeds
6.19. Filter RSS Feeds
Updated: 3 Sep 2026, 09:31 PM EDT
Each filter can be read as an RSS feed, which is a convenient way to watch a queue from outside HelpSpot.
The URL is /admin/rss/{filter_id}. Feeds also exist for the Inbox, My Queue, SPAM, Reminders and Subscriptions, subject to the same permissions as the views themselves.
Three things to check before relying on a feed
RSS must be enabled system-wide: Admin > Settings > System > RSS Feeds Enabled. It is on by default, but when it is off, feeds return a single item reading "RSS feeds disabled" and the RSS link disappears from the Options menu.
Feeds use HTTP Basic Auth with your HelpSpot staff credentials — your email address and password, not a username.
Two-factor authentication blocks RSS. If your account has 2FA enabled, feed authentication is refused outright. There is no app-password alternative. This is the most common reason a feed that used to work stops.
Limiting a feed to public notes
The RSS feed should only contain public notes option on the Edit Filter > Options tab omits private notes from the feed — useful when sharing a feed outside the support team.
It applies only to filters you create. The Inbox, My Queue and SPAM feeds ignore it, and the Reminders and Subscriptions feeds never receive it, so those five always include private notes. Don't share them outside the team.