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Getting StartedHome → Users Manual → Filters → How Filter Conditions Work
6.4. How Filter Conditions Work
Updated: 3 Sep 2026, 09:47 PM EDT
Conditions decide which requests a filter returns. Each condition names a field, sometimes an operator, and usually a value. Many conditions have no operator at all — they are a single dropdown — and a few, like Is urgent, are just the condition itself.
Adding a condition
Conditions are added with the + icon (Add condition) below the condition box. Each click adds a blank row with a dropdown on the left; choose a condition there and the row rebuilds itself with whatever operator and value controls that condition needs. Every row has a remove icon at its end (Remove condition).
Choosing a condition from under the Advanced heading — ALL of the following are true or ANY of the following are true — turns the row into a group instead, with its own + for the conditions inside it. See Sub-Condition Groups.
Matching all or any
Above the conditions is a single sentence: Match [all|any] of the following conditions.
- all — a request must satisfy every condition. This is the default and the usual choice; each condition narrows the results further.
- any — a request qualifies if it satisfies at least one.
With all, "Category is Billing" and "Status is Active" returns requests that are both. With any, it returns requests that are either.
For logic that a single all-or-any cannot express, see Sub-Condition Groups.