Home → Release Notes → Release Notes → HelpSpot 5.8.6

1.1. HelpSpot 5.8.6

Updated: 17 Sep 2026, 04:29 PM EDT

Release Date: September 17, 2026

Bug Fixes

• Duplicate staff subscriptions after merging requests: Fixed an issue where merging requests could leave a staff member subscribed more than once. Merges now retain one subscription per staff member, including when the same person was subscribed to both requests.
• Garbled characters in HTML emails: Fixed an issue where removing hidden content from some HTML emails could corrupt accented letters and other non-ASCII characters. Characters are now preserved correctly, including when an email still contains an older character-encoding declaration.