Home → Release Notes → Version 2 → Version 2.1.0

4.13. Version 2.1.0

Updated: 11 Aug 2026, 01:15 PM EDT

Primary Changes

• Significant speed improvements in the Workspace for all filters
• Batch reply to multiple requests at once
• Automation rules can mark items as not urgent
• Email subject lines are now templated and can contiain placeholders
• Test mailbox connection button on mailbox page to allow for easy testing
• 6 new reports
• Portal template editing from within HelpSpot in Admin->Tools
• Hide number of requests history notes to user configurable amount
• Request merging
• User preference for returning to request page or workspace after closing request
• Ability to email results of an automation rule
• Automation option to email an arbitrary email address
• Automation option to send SMS
• Improved reminders interface
• Added view source option to emails in request history
• If zlib is available Javascript will be compressed for increased speed
• Moderators may now post to closed forums, effectively allowing moderator posting only on selected forums.
• 6 New custom fields: Ajax select, decimal, drill down, regex match, date, and date time
• Expanded placeholders throughout system
• Fast navigation menu for request page
• Custom where clause filter
• Added latest note column
• Limit number of emails imported per tasks.php run
• Email request ID prefix to allow inter-HelpSpot installation communication via email
• Live Lookup auto run option
• Live Lookup now sends and sets custom fields
• Automation rules now log notes correctly
• Status id's over 10 save in filters
• Last update filter times now filter correctly
• Subject line width fixed
• Portal file downloads on Windows/SQL Server fixed
• Removed unneeded settings for load limit and RSS short description