Home → Release Notes → Version 2 → Version 2.4.2

4.10. Version 2.4.2

Updated: 16 Oct 2026, 02:16 PM EDT

2.4.2: Features and Bugs

• 488: Feature - Added setting for default request history search type
• 490: Feature - Request history search request ID link is now a standard A tag so it can be opened in a new window/tab by right clicking
• 492: Bug - RE: is now shown in the email subject line below the note box and it's addition is logged
• 494: Bug - Custom field values were not being sent to the Live Lookup URL
• 495: Bug - Ajax custom field would not populate with data after an option was selected
• 496: Bug - Reminder confirmation window now fits text
• 473: Bug - Graph showed error in 80/20 report when no reporting tags were found
• 475: Bug - Escaped version of HTML email is used if purification strips all text.
• 476: Bug - Added ability to save draft in formatted text mode
• 477: Bug - Urgent requests did not have the red header as it should be
• 482: Bug - Javascript caching would not work on PHP 4
• 483: Bug - Assign the "send from" mailbox as requests enter the system to prevent continuous logging of notes about send from changing
• 485: Bug - Reminder dialog shows garbled text on PHP 4
• 486: Bug - Restore draft options doesn't show newest saved drafts until a page refresh. Options are now updated in real time.

 

2.4.0: Feature Highlights

• 221: Feature - Added a simple portal login that allows customers to see their request history in the request check area. The login only applies to request check, the rest of the portal remains completely open. Access keys are also still in use and remain a viable way to check on the history of a request.
• 201: Feature - Added grouping ability to filters
• 211: Feature - Automatic saving of note drafts on request page every 20 seconds. The user may also force a save
• 181: Feature - When the PHP PECL Mailparse extension is available HelpSpot will use it. This provides up to a 70% improvement in memory usage while importing emails
• 351: Feature - New round robin auto assignment option for even distribution of requests across staff
• 129: Feature - Added a Maintenance mode which takes HelpSpot offline. Mail importing will stop, no requests will be accepted via the portal or API
• 333: Feature - Added checks for stuck emails and when possible import around the stuck email as well as notify admins that an email is stuck.
• 140: Feature - Added loop protection for new emails. By default more than 10 emails from the same address within one hour will result in no more auto response emails being sent to the address in order to break the loop
• 177: Feature - Added the ability to set Inbox as the category default
• 418: Feature - Dramatic speed improvements for filters, especially on large databases (special thanks to Catalyst for their time and assistance on this)
• 183: Feature - WYSIWYG now supports Safari Browser

 

2.4.0: Other Features and Bug Fixes

• 284: Feature - Add ability to do secure SMTP connects for outbound email
• 289: Feature - Added IS/IS NOT filter criteria for predefined custom fields in filters
• 291: Feature - Added email forgot password option for staff
• 292: Feature - Added API method for returning requests by a customers portal login email/password
• 236: Feature - Improved customer history search. Added new search types
• 244: Feature - Added report for response usage
• 260: Feature - Added request open/closed placeholder
• 306: Feature - Allow per mailbox SMTP settings
• 272: Feature - Added private note and external note to change note types in responses
• 329: Feature - Added support for multiple Live Lookup endpoints. Allowing Live Lookup calls to multiple URL's
• 338: Feature - Hide private kb's and global responses when in limited access mode for guests
• 341: Feature - Added email header information when using the request history quote feature on an email
• 345: Feature - Added API method for searching time events
• 347: Feature - Added ability to remove a request from a batch while on the batch screen
• 348: Feature - Added ability to change status from the quick action menu (workspace)
• 350: Feature - List the TO in the public note request history
• 356: Feature - Added ability to set the note body on the request page by passing tBody in via the URL
• 363: Feature - Added closed after and closed before date options to filters
• 371: Feature - Modified private.request.create and private.request.update API methods to allow for using importing operations (allow setting of creation date)
• 429: Feature - Improved javascript and CSS compression and caching
• 446: Feature - Add more relative date options, past 7/14/30/90/365 days
• 80: Feature - Added KB helpful/not helpful API methods
• 111: Feature - Remember "send from" when changed while updating a request
• 116: Feature - Added option in Windows Installer to use an existing MySQL database if available
• 114: Feature - Edits to the public note subject line are now logged and saved
• 154: Feature - New "staff initiated" contacted via type
• 169: Feature - Added captcha to email post form
• 175: Feature - Added 60 and 90 day options to remove from trash setting
• 187: Feature - Added an initial request placeholder
• 206: Feature - Added keyboard shortcut for create request and ID search box
• 213: Feature - Added ability to set reporting tags from a response
• 214: Feature - Added ability to set the BCC from a response
• 229: Feature - Added ability to add a private note from mail and automation rules
• 231: Feature - Added more search criteria to the private.request.search API method: open/closed/custom fields/status/category
• 197: Feature - Added most used menu to response menu
• 301: Bug - Honor Reply To email/name if available
• 331: Bug - Show all categories in report drop downs
• 308: Bug - Request history text sometimes squished on history search
• 311: Bug - Fixed issue where HTML emails would sometimes be empty after cleaning
• 315: Bug - When doing an update and close if the email fails the staff are not notified.
• 322: Bug - private.request.create does not attach files on create
• 262: Bug -   shown on data searches in search tab
• 263: Bug - Default customfield date/times to today
• 264: Bug - Fix limited access mode for L2 so that only their categories can be seen in a filter
• 259: Bug - Using ##accesskey## in responses does not insert the access key
• 238: Bug - No longer build tNote index when using Postgres
• 298: Bug - Enforce limited access rules on request page
• 279: Bug - Set default date on calendars to date selected
• 283: Bug - Changing preferences resets customized columns
• 439: Bug - Can't export excel on any pages other than the first page of filter results
• 440: Bug - filters: last public update by doesn't work as expected
• 416: Bug - Don't allow public note cc/bcc to carry over into external notes
• 352: Bug - On the portal make sure kb/forum search is not shown if neither is public
• 354: Bug - Tidy on PHP5 broken on Jan 2008 Tidy build
• 349: Bug - KB pages with double quotes in title can't be inserted on request page (or forums)
• 342: Bug - Improve character set parsing of emails
• 339: Bug - Response breaks if custom field is to be set and has been deleted
• 334: Bug - remove initial request note from "subject line" options in email templates
• 335: Bug - Special characters break the outbound text version of HTML emails
• 337: Bug - Filter counts don't update on auto refresh
• 198: Bug - Append response menu goes past bottom of screen
• 222: Bug - Aspell doesn't work on Windows with wysiwyg when there's a space in the file path
• 223: Bug - Some characters display incorrectly in IE7 due to wrong encoding header
• 224: Bug - Improve Postgres memory use on large attachment inserts
• 225: Bug - Adding columns can sometimes add another empty column in safari
• 215: Bug - Quoting text only returns first line in some installations
• 203: Bug - Don't turn mailto: urls in emails into absolute url links
• 185: Bug - HTML entities show in Excel export
• 178: Bug - Formatted text headers in responses don't work after level 1 header in wysiwyg
• 179: Bug - Portal template editor broken on some IE7 builds
• 156: Bug - Fixed issue with drill down custom fields on IIS
• 161: Bug - Live Lookup overwrites fields that are not returned
• 165: Bug - Tidy on PHP4 returns 1 instead of note text
• 166: Bug - Added AT&T to SMS list
• 167: Bug - Confirm that new licenses cannot be uploaded if they have less users than are currently active in the installation
• 151: Bug - private.request.getCategories returns only categories marked as public
• 152: Bug - Strip form tags from any HTML emails
• 146: Bug - Trim excess characters in new predefined list items
• 115: Bug - Add option which allows you to turn on Gecko spellchecking for wysiwyg
• 141: Bug - Loop protection for within a request to prevent overload. Only unique emails will be imported, identical duplicates will be ignored
• 131: Bug - Long custom fields create horizontal scroll
• 132: Bug - Special characters in drill down
• 133: Bug - Add ability to select which website to install to on IIS7 when using Windows Installer
• 135: Bug - Installer dies when trying to reach a remote database it can't reach
• 118: Bug - White space not held in text signatures box
• 112: Bug - External notes should not be allowed to be sent without a TO
• 15: Bug - When system is set to send text, but receive is set to display HTML, notifications contain HTML
• 22: Bug - List of staff in reminders box shows random characters and/or wrong person included
• 78: Bug - Absolute URL's for KB images
• 105: Bug - Windows Desktop Installer should check if PHP is already installed and not continue if it is