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Getting StartedHome → Admin Manual → Patches → Version 2.4.7
11. Version 2.4.7
Bug 561
This bug causes emails forwarded into HelpSpot which only have a name in the forwarding information and not an email address to incorrectly set the customer email address in HelpSpot.
Fix:
This patch makes HelpSpot ignore the forwarding information if an email address is not in the forwarding information.
Installation:
- Download the file below
- Unpack on the server if possible. If not and you must use FTP to move the file be sure to force binary mode in the FTP client
- Both files overwrite files of the same name in /helpspot/lib/
Bugs 623 and 624
These bugs affect the public API. 624 caused the array of files to be returned directly in the request history. The patch creates a tag for files and files are contained within that so that most XML parsers return an array of files.
623 prevented files from being uploaded into a request with an update.
Installation:
- Download the file below
- Unpack on the server if possible. If not and you must use FTP to move the file be sure to force binary mode in the FTP client
- Both files overwrite files of the same name in /helpspot/lib/
Bug 631
This bug causes the portal black box system to not allow logins even with valid credentials.
Fix:
This patch fixes this issue.
Installation:
- Download the file below
- Unpack on the server if possible. If not and you must use FTP to move the file be sure to force binary mode in the FTP client
- The logic.php overwrites a file of the same name in /helpspot/portal/
- The class.api.public.php overwrites a file of the same name in /helpspot/lib/
Bug 627
This bug causes an unusual number of emails to get stuck and stuck email notifications to appear in the Workspace.
Fix:
This patch fixes an issue with the spam check system that causes this issue.
Installation:
- Download the file below
- Unpack on the server if possible. If not and you must use FTP to move the file be sure to force binary mode in the FTP client
- The file overwrites a file of the same name in /helpspot/lib/
Bugs 629 and 639
Bug 629 is a display bug where non-email requests show a subject line in filters.
Bug 639 is a bug in the private.request.search API method that prevents a tNote from being returned with the search results.
Installation:
- Download the file below
- Unpack on the server if possible. If not and you must use FTP to move the file be sure to force binary mode in the FTP client
- All files overwrite files of the same name in /helpspot/lib/
Bug 821
Knowledge book pages that have embedded flash movies which have been uploaded to HelpSpot (not directly linked outside of HelpSpot) fail to play for portal visitors in FireFox/Safari when using Flash 10.
Fix:
This patch changes the HTTP headers so that the video's play
Installation:
- Download the file below
- Unpack on the server if possible. If not and you must use FTP to move the file be sure to force binary mode in the FTP client
- Overwrite the file of the same name in /helpspot/pages/
Improvement 607
Dramatically improves speed for filters based on reporting tags and several other conditions.
Installation:
- Download the file below
- Unpack on the server if possible. If not and you must use FTP to move the file be sure to force binary mode in the FTP client
- Overwrite the file of the same name in /helpspot/lib/