Home → Admin Manual → Troubleshooting Guides → Portal Pages Sometimes Return Blank

12.10. Portal Pages Sometimes Return Blank

This error is sometimes found on servers running Apache 1.3 and using the mod_gzip module. To fix this error create a .htaccess file in the base directory of your HelpSpot installation. Within the .htaccess file add the following line:

mod_gzip_item_exclude file .*

Save the file and the blank pages should stop appearing.