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Getting StartedHome → API Manual → Web Service API → API Error Codes
4.3. API Error Codes
This page lists the error codes that may be returned by the HelpSpot Web Service API. Details on the XML format of errors is available on the API Basics page.
| ID | Error Message |
| 001 | Authentication information not sent |
| 002 | User authentication failed |
| 003 | Too many failed login attempts. Please wait a minute and try again |
| 101 | Required parameter ### not supplied (custom field parameters are considered required if they are included in an API call) |
| 102 | Valid access key required |
| 103 | Valid request ID required |
| 104 | Email or password not valid |
| 105 | Valid email required |
| 201 | Invalid method provided |
| 202 | Could not create topic |
| 203 | Forum is closed |
| 204 | Could not create post |
| 205 | Topic ID does not exist |
| 206 | Could not create request |
| 207 | Could not create request: ### |
| 208 | Request has been merged |
| 209 | Time event could not be added |
| 210 | Request could not be updated |
| 211 | Password could not be updated |
| 212 | Could not update request: ### |
| 213 | Could not merge requests |
| 301 | Trial expired |
| 302 | Maintenance mode enabled |
| 303 | private.customer.getPasswordByEmail has been removed as passwords are no longer stored in a way that are accessible by the system |
If the API type being accessed (public/private) is not enabled in Admin->Settings the following errors will be returned.
| Type | Message |
| Public |
Public API not enabled |
| Private |
Private API not enabled |
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