HelpSpot allows the option to save all request file attachments in the database. This makes for easy backups. However, on some high volume installations or installations which deal in many large attachments it's better to save the attachments to disk to prevent the database from becoming unwieldy.
By default, after the change above HelpSpot will store new attachments to the file system, but old attachments will continue to be stored and served from the database. On version 4 and greater you can use the HelpSpot command attachments:tofile If you'd like to convert these old attachments on HelpSpot version 3 to the file system you can use the script linked below do to so. To use the script: