5.5. Populating Customer Information via Links
Creating links to the admin
Some customers find it convenient to add an HTML link to their other customer data systems, which allows them to open a new HelpSpot request. The URL you should use for this is below:
In addition, it's possible to pass in customer information so that the customer information form fields will be pre-filled in. You may pass in the following fields via the URL.
|sUserId||Unique customer ID|
|tBody||The text for the note field|
|xCategory||Put the ID of the category to be selected|
|xStatus||Put the ID of the status to be selected|
Creating links to the portal
The portal's request form may also be populated with data via links. In addition to the above variables that can be passed in, the following are valid for the portal form.
|fullname||A persons full name: "Todd Smith"|
|sEmail||An email address|
|simple||The textarea when using the simple format for the form (the default format)|
|Custom#||A custom field value where # is|
|fUrgent||Set urgency. 1 for urgent, 0 for not.|
|additional||Populates a hidden field that will be submitted with the request and appended to note.|