6.7. Time Tracking
To enable time tracking go to Admin->Settings and click the Time Tracking bar. Set enabled to Yes and save the settings. Each request (after it's created) will now have a time tracking bar at the top for managing that requests time.
Other Time Tracking Tips
- Time can be entered in normal time format hh:mm or in decimal form 1.5, 4.25
- You can add a time column to your custom filters to see how much time was spent on each request right from the workspace.
- After enabling time tracking 2 new reports will be available under the reports tab which allow for time reporting by customer and staff.
- There is a preference in each users settings to default the time tracker box to open.