Home → FAQ → Version 4 → How to enable the public reply from a notification email

4.1. How to enable the public reply from a notification email

New in Version 4, you can handle those quick replies directly from your mail client.   When HelpSpot sends you a notification email, hit reply to send an instant public reply to the customer. 

This must be enabled in Admin > Settings > Email Integration;  Replies to notification emails are public.