Home → FAQ → General Information → Reports show more open request than what I can see in the filter/queue.

2.2. Reports show more open request than what I can see in the filter/queue.

Yes, this can be true in  HelpSpot Version 3.0+.   To improve filter performance the "Filter Within Previous Days" setting was created (Admin > Settings;).

This limit filters to results within the stated previous days (filters with specific or relative dates are unaffected). You can set it to 0  to turn it off.