Home → FAQ → General Information → Reports show more open request than what I can see in the filter/queue.
2.2. Reports show more open request than what I can see in the filter/queue.
Yes, this can be true in HelpSpot Version 3.0+. To improve filter performance the "Filter Within Previous Days" setting was created (Admin > Settings;).
This limit filters to results within the stated previous days (filters with specific or relative dates are unaffected). You can set it to 0 to turn it off.
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