HomeAdmin ManualHelpSpot 4 - Installation & SetupVersion 4 Language File Changes

12. Version 4 Language File Changes

The following outlines changes (additions, modifications and deletions) from the HelpSpot language files between version 3 and 4.

Note that some values are truncated for brevity. Please check the files on your HelpSpot installation to find their current values. For example: define('lg_ajax_valid_wysiwyg_values’,’…’);

helpspot/lang/english-us/lg.charset.php

This files is significantly shorter, the only content is:

// SECURITY: Don't allow direct calls to this file outside the context of HelpSpot
if (!defined('cBASEPATH')) die();

//Set the language/region time is formatted in. More details here: http://www.php.net/setlocale
setlocale(LC_ALL, 'en-us','english');

helpspot/lang/english-us/lg.general.php

Removed:

define('lg_mobilehs','Mobile Login');
define('lg_share','Share');
define('lg_placeholderspopup_mobilereqpage','Mobile Request URL');

Added/Modified:

define('lg_documentation','Help');
define('lg_forums','Join us on the forums!');
define('lg_academy','Training');
define('lg_social','Social');
define('lg_lookup_mobile','HelpSpot Mobile App');
define('lg_lookup_filter_lastupdateby','Latest Update By');
define('lg_noresults_with_fulltext','Note: Request history is not searched from the sidebar when Sphinx Search is not enabled.');
define('lg_noresults_alt11','These pretzels are making me thirsty.');
define('lg_noresults_alt12','You\'re a lean, mean, inbox clearing machine.');
define('lg_noresults_alt16','https://www.youtube.com/embed/zpN00-UTrY0');
define('lg_noresults_alt_lunch','Lunch is for wimps.');
define('lg_noresults_alt_latenight',"I'll sleep when I'm dead.");
define('lg_search_history','Search History');

helpspot/lang/english-us/lg.pg.admin.rules.php

Added/Modified:

define('lg_admin_rules_note','Rules apply only to new request emails; any follow-ups to existing requests will not be impacted.');

helpspot/lang/english-us/lg.pg.admin.settings.php

Removed:

define('lg_admin_settings_spellchecking','Spellchecking');
define('lg_admin_settings_spellchecking_note','<strong>Note:</strong> Using an in browser spellchecker in many cases will be most effective and provide the best experience. FireFox and Safari have spellcheckers built in. IE users can download free spellcheckers here: <a href="http://www.ie7pro.com/" target="_blank">IE7</a> or <a href="http://www.iespell.com/" target="_blank">IE6</a>');
define('lg_admin_settings_sppath','Spellchecking - Path to Aspell');
define('lg_admin_settings_sppathnote','The full path to the Aspell binary on your server. Leave blank to disable spellchecking.');
define('lg_admin_settings_spchar','Spellchecking - Character Encoding');
define('lg_admin_settings_spcharnote','In the format of: iso8859-1');
define('lg_admin_settings_splang','Spellchecking - Language Dictionary');
define('lg_admin_settings_spgecko','Allow FireFox Native Spellchecking in WYSIWYG Editor');
define('lg_admin_settings_spgeckoex','Enabling this may interfere with staff using the Microsoft Internet Explorer browser');

Added/Modified:

define('lg_admin_settings_captcharedesc','reCAPTCHA is a free service of Google. It is an image/audio captcha which is more secure than the standard text captcha. To use it you need to <a href="https://www.google.com/recaptcha" target="_blank">sign up for a free API KEY</a>.');
define('lg_admin_settings_captcharepublic','Site Key');
define('lg_admin_settings_captchareprivate','Secret Key');
define('lg_admin_settings_reply_as_public','Replies to notification emails are public');
define('lg_admin_settings_reply_as_publicex','When staff reply to an email notification about a request the reply will be forwarded through HelpSpot as a public note to the customer.');

helpspot/lang/english-us/lg.pg.admin.users.php

Removed:

define('lg_admin_users_mobsig','Mobile Version');

Added/Modified:

define('lg_admin_users_sidebarsearch','Search History by Default in Sidebar');
define('lg_admin_users_sidebarsearchtitle','Sidebar Search');

helpspot/lang/english-us/lg.pg.ajax_gateway.php

Added/Modified:

define('lg_ajax_valid_wysiwyg_values’,’…’);
define('lg_ajax_valid_wysiwyg_values’,’…’);
define('lg_ajax_valid_wysiwyg_values’,’…’);

 

helpspot/lang/english-us/lg.pg.conditional.ui.php

Added/Modified:

define('lg_conditional_ftwarning','Full text searches in a filter should be used with caution; they have the potential to be database intensive. If you are using Sphinx Search (now standard with HelpSpot), this is less likely to be an issue.');
define('lg_conditional_at_webhook','POST a webhook to this URL:');
define('lg_conditional_tr_webhook','POST a webhook to this URL:');

 

helpspot/lang/english-us/lg.pg.installer.php

Removed:

define('lg_inst_cat_def','Default Category');
define('lg_inst_cat_reptags','Computer,Printer,Software,User Account,Access Request,Password'); //leave comma's

Added/Modified:

define('lg_inst_must_agree','You must accept the license terms to continue');
define('lg_inst_checkphp','PHP version 5.4 or higher');
define('lg_inst_checknotphp','HelpSpot requires PHP version 5.4.0 or higher to run');
define('lg_inst_permwarning','Your HelpSpot source files (some or all) have permissions which make them w
ritable by the web server (777). HelpSpot does not write to its source files in anyway. Please change your file permissions to be less open.');
define('lg_inst_datadir', 'Data Directory Permissions');
define('lg_inst_datadirnowrite', 'The "data" directory or subdirectories are not writable');
define('lg_inst_licensefile_cli','Path To Your License File');
// Default Categories
define('lg_inst_cat_number_cats', 6); // Number of default categories to install
// Default setup for internal facing support
define('lg_inst_cat_def','Software');
define('lg_inst_cat_reptags','Operating System, Mac, Windows, Linux, MS Office, Browser'); //leave commas
define('lg_inst_cat2_def','Hardware');
define('lg_inst_cat2_reptags','Desktop, Laptop, Monitor, Peripheral, Projector, TV, Phone'); //leave commas
define('lg_inst_cat3_def','Server');
define('lg_inst_cat3_reptags','Offline, Performance, Linux, Windows, RAM, Storage, Networking'); //leave commas
define('lg_inst_cat4_def','Human Resources');
define('lg_inst_cat4_reptags','New Hire, Benefits, Policy, Time Off'); //leave commas
define('lg_inst_cat5_def','Maintenance');
define('lg_inst_cat5_reptags','Grounds, Buildings, Electric, Plumbing, Furniture'); //leave commas
define('lg_inst_cat6_def','Other');
define('lg_inst_cat6_reptags','Wrong Email, Notification'); //leave commas
// Default setup for external facing support
define('lg_inst_cat_def_external','Account Question');
define('lg_inst_cat_reptags_external','Status, Renewal, Rewards, Cancel'); //leave commas
define('lg_inst_cat2_def_external','Technical Issue');
define('lg_inst_cat2_reptags_external','Installation, On-boarding, Browser, Feature, Bug'); //leave commas
define('lg_inst_cat3_def_external','Development');
define('lg_inst_cat3_reptags_external','Software Bug, Feature Request'); //leave commas
define('lg_inst_cat4_def_external','Sales');
define('lg_inst_cat4_reptags_external','Pricing, Demo, Discount, Upgrade, Downgrade, Pre-Sales'); //leave commas
define('lg_inst_cat5_def_external','How To');
define('lg_inst_cat5_reptags_external','User Management, Features, Configuration, Optimization'); //leave commas
define('lg_inst_cat6_def_external','Other');
define('lg_inst_cat6_reptags_external','Wrong Email, Notification');
define('lg_inst_status2','Escalated');
define('lg_inst_status3','Waiting for Reply');
define('lg_inst_status5','Customer Unreachable');
define('lg_inst_settings_smtpprotocol','SMTP Protocol (none, ssl, tls)');
define('lg_inst_et_external', '...');
define('lg_inst_et_portal_reqcreated_html','...');
define('lg_inst_et_external_html','...');
define('lg_inst_et_staff_html','...');
define('lg_inst_et_ccstaff_html','...');
define('lg_inst_et_public_html','...');
define('lg_inst_et_reminder_html','...');

 

helpspot/lang/english-us/lg.pg.mobile.php

File Deleted

 

helpspot/lang/english-us/lg.pg.reports.php

Added/Modified:

define('lg_reports_grouping_customerid','Customer ID');
define('lg_reports_grouping_customer_email','Customer Email');

 

helpspot/lang/english-us/lg.pg.request.php

Removed:

define('lg_request_er_resumeedit','Please resume editing in the spellchecker before submitting');

Added/Modified:

define('lg_request_timehrmin','hh:mm:ss');
define('lg_request_create_close','Create and Close');
define('lg_request_sidebar','Customer Search');

helpspot/lang/english-us/lg.pg.search.php

Added/Modified:

// Added for SphinxSearch
define('lg_search_sphinx_tip1','Use * as a wildcard: print*');
define('lg_search_sphinx_tip2','Use - or ! for must not contain: -printer, -password, !printer, !password');
define('lg_search_sphinx_tip3','Use = for must exact form: lost all =passwords (ensures passwords is plural)');
define('lg_search_sphinx_tip4','Use @ to search specific fields: @sEmail ian@userscape.com, @(sEmail,sTitle) *userscape');
define('lg_search_sphinx_tip5','Valid fields: sFirstName, sLastName, fOpenedVia, sEmail, sPhone, sUserId (for Customer ID), tNote, Custom# (e.g. Custom5)');
define('lg_search_sphinx_tip6','More search modifiers for <a href="http://sphinxsearch.com/docs/current.html#extended-syntax" target="_blank">SphinxSearch are explained here</a>.');

 

helpspot/lang/english-us/lg.portal.php

Added/Modified:

define('lg_portal_er_validrecaptcha','Please check off that you are not a robot');

 

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