11.14. fPinned Duplicate Column Error
Note: This error has been fixed in the latest version 4.5.4+ of HelpSpot. Please download the latest installer.
Some customers have run into an error when installing the 4.5 update that indicates there is a duplicate column named fPinned on the HS_Request_History table. This error can be fixed by following the steps below.
- Open up your helpspot database in the database editor of your choice.
- Run this query:
Select * from HS_Migrations;
- Look at the last migration listed in the results and note the number in the "batch" column
- Run this insert query to add the needed migration history to the database
INSERT INTO `HS_Migrations` (`migration`, `batch`) VALUES ('2016_02_18_211111_add_pinned_to_request_history', 2);Edit the batch value to reflect the value that you noted above. After running this insert query you can return to the installer page and continue with the installation.