Home → Admin Manual → In-depth: Admin Settings → SSN & Credit Card Redaction

10.1. SSN & Credit Card Redaction

HelpSpot now has options to redact credit card and/or Social Security Numbers from new requests & updates to existing requests.  When enabled, HelpSpot automatically detects when either credit card and/or Social Security numbers are part of a new ticket or an update to an existing ticket and redacts the sensitive data inside HelpSpot, the support portal, and even public notes to the customer.

To turn redaction on or off, go to Admin -> Settings -> System.

Please note that custom fields are not checked, and updates (private, public, or external) to requests that have already been written aren't retroactively checked once these options are enabled.