Home → Release Notes → Version 1 → Version 1.3.1

5.5. Version 1.3.1

Updated: 26 Aug 2026, 03:46 PM EDT

New Features

Binary searching enabled in SQL Server and MySQL for phrase searching
Live Lookup now AJAX enhanced, embedded in the page
Request page history search now AJAX enhanced, embedded in the page
Customer information can now be inserted from a request page history search
You can now add the 'Take It' button to filters. Note that it does not prevent others from taking the request as the Inbox does.
Make public button returned to request history and now logs when the public/unpublic state is changed and who did so
Mail rules can now assign to the inbox
Using SMTP authentication is now optional when using an SMTP server for email
Note attachments now visible in the portal
Last update/customer update/public update/time/public count fields now sortable
Each knowledge book now has a printer friendly version of the entire book
Live Refresh feature can optionally refresh your queue/filter without reloading the page or losing your checked requests
Email accounts now have loop protection so that HelpSpot and an email autoresponder don't send emails to each other indefinitely creating numerous new requests.
Subject lines of outbound emails now contain only the request ID and not the full access key

Live Lookup now works correctly from the command line
Tasks.php memory performance improved
Existing responses can now be selected properly when using SQL Server
Spellchecker now works when PHP short tags disabled
Knowledge book searches no longer show HTML in the portal
Postgres didn't correctly add time tracking in filter column
Don't show make public/private in closed requests
Apostrophe in Live Lookup request no longer breaks 'insert' button
Extra brackets/quotes removed from CC box on public notes
Request history quoting now works with accented characters
Emails from the same account but different capitalization now correctly displayed as public
Request page javascript checks now work correctly in IE
Tasks.php now runs correctly from the command line with IP security enabled
Mbstring functions now used if available before Iconv
Placeholders used in request notes now replaced before storing in database so that they do not change when a request is reassigned
Fix WYSIWYG error when using zlib compression
Internal change to allow easier use of CGI wrappers

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