Home → Release Notes → Version 2 → Version 2.4.7

4.9. Version 2.4.7

Updated: 15 Aug 2026, 12:30 AM EDT

• 20: Feature - Added setting to turn off spam filtering or to check for spam, but not to train
• 535: Feature - Attempt to determine proper customer information from an email forwarded into HelpSpot
• 537: Feature - Improved data compression and cleaning for installations with Tidy
• 523: Feature - Added URL parameter of ?clearcache which will force the cache system to clear
• 518: Feature - Added option to save attachments to the file system rather than in the database
• 520: Bug - Static file caching now stores both a text and gzip version of the files
• 525: Bug - Fixed API bug where attachments would not attach with private.request.update and private.request.create
• 533: Bug - When using IIS with SSL some browsers could not download file attachments in the portal
• 534: Bug - Added a check in the installer to determine if HelpSpot was unzipped properly
• 542: Bug - Fix email template issue with some templates being blank when upgrading from 1.5.5 to 2.4.x
• 546: Bug - Changed wording for default mailbox in send from drop down to be more clear
• 547: Bug - Date custom fields may be off by 1 day on older dates before 1990
• 552: Bug - Images in knowledge books didn't shown when the domain uses a port other than 80
• 555: Bug - Hidden email blocks do not work in the portal
• 497: Bug - Added save draft option for text mode
• 499: Bug - Added extra checks for empty emails after emails are cleaned. If empty an alternate escaped version is used if possible
• 502: Bug - Fixed type error in installer.php
• 504: Bug - Fixed link to documentation on black box setup
• 512: Bug - Fixed wrapping of customer/history search tabs on 800x600 resolution browsers
• 513: Bug - wysiwyg incorrectly created inner page anchor tags
• 514: Bug - Removed xMailboxToSendFrom from customer.getRequests API method
• 515: Bug - Spam requests are no longer counted in the workload report
• 516: Bug - Editing preferences causing default workspace to be reseet
• 554: Bug - Auto refresh causes browser title to be undefined after a refresh in a custom filter