Home → Release Notes → Version 1 → Version 1.10

5.9. Version 1.10

Updated: 31 Aug 2026, 08:18 AM EDT

New Features

• Integrated spellchecking
• Dedicated mobile access version (requires HTML capable mobile browser)
• Keyboard shortcuts in workspace
• Ability to set default workspace
• Auto shrink attach images for display in request history
• New admin page layout
• Enhanced Live Lookup layout
• Urgent emails now marked as urgent when imported
• Other people CC'd on emails are now visible
• External emails may be CC'd on a request
• Ability to make an assigned request back to unread
• Improved request creation layout
• Insert a link to a knowledge book page in a request
• View latest forum posts in addition to topics
• Limited access mode for Guest and Level 2 staffers. Allows use of those types for customer access by hiding other customers information.
• Added portal template options to show custom fields on request check page.

Bug Fixes

• Fixed character set issues in email names
• Fixed character set issues with display of special characters, default character set now ISO-8859-1
• SQL Server now defaults to AND searching
• Spam requests marked as closed from request screen no longer train twice
• In portal replaced incorrect maxsize HTML elements
• Fixed reporting bug in reporting tags drill down
• Upgraded WYSIWYG editor to eliminate IE bugs