Home → Users Manual → Appendix: Feature In-Depths → Batch Response/Edit

4. Batch Response/Edit

HelpSpot gives Users that ability to batch response/update requests. Meaning, from in the request grid view (Workspace) Users can select a group of requests and initiate a response to be sent or an update to be made in the request details without entering the request page for each, individually.

Batch responding is understood through a real world example: Within a 20-minute period a support desk receives dozens of requests about connectivity issues that is determined to stem from a server outage. Using Batch Response/Edit, Users can send a message to all applicable requests explaining the situation while also updating the status, category/assignment, or reporting tags.

For later follow-up, such as sending sending status update notification, Users can opt to have a link to the results added as a filtered view on the left navigation.

Knowledge Tags

batch responding  / 

Related Pages

• Users Manual > The Request Page > Creating a Note: Formatting and Note Types
• Users Manual > The Request Page > Request Details