5.1. Accessing Other Areas

Updated: Jan 4 2021, 02:16 PM

Along the top, Users will find icons to access other areas of HelpSpot. Not all icons are available for all User levels.

Top navigation icons include:

Workspace	The initial landing page, can be thought of as the hub of all request management within HelpSpot.
Knowledge	Allows an organization to create documentation for their products/services.
Reports	A comprehensive, customizable and graphical way to monitor the activity on your help desk.
Responses	Allows for the creation of response macros that can be used in requests in addition to scheduled requests.
Admin	The administrative area where HelpSpot is configured and business rules are created.
	Access the advanced search tool
	Access customer facing portals
	Access personal staff settings and configuration options.

Subsequent chapters discuss each area in-depth.

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