Home
Submit a Request
Check on a Request
Knowledge Books
Getting StartedHome → Users Manual → Workspace: Top Navigation → Accessing Other Areas
5.1. Accessing Other Areas
Along the top, Users will find icons to access other areas of HelpSpot. Not all icons are available for all User levels.
Top navigation icons include:
| Workspace | The initial landing page, can be thought of as the hub of all request management within HelpSpot. |
| Knowledge | Allows an organization to create documentation for their products/services. |
| Reports | A comprehensive, customizable and graphical way to monitor the activity on your help desk. |
| Responses | Allows for the creation of response macros that can be used in requests in addition to scheduled requests. |
| Admin | The administrative area where HelpSpot is configured and business rules are created. |
| Access the advanced search tool | |
| Access customer facing portals | |
| Access personal staff settings and configuration options. |
Subsequent chapters discuss each area in-depth.
This page was: Helpful |
Not Helpful