Home → Release Notes → Version 1 → Version 1.2.0

5.6. Version 1.2.0

Updated: 11 Oct 2026, 09:23 PM EDT

Major New Features

• Automation rules for escalation, reassignment and more
• Mail rules for routing email and instant responses
• Automatic assignment now controlled on the category level
• Time tracking
• Export filters to Excel
• Predefined responses can now set several request fields as once
• Quote request history notes
• Configurable session timeouts

Other New Features

• New filter columns last update, last customer update, public note count
• Excess whitespace now removed from Microsoft Outlook emails
• Improved email parser and handling of nested multipart mime messages
• Show sent subject in request history
• Out of office can now be reassigned to Inbox
• Out of office shown on request page assignment drop down
• Forums now show if a poster is subscribed via email
• Personal preference added for defaulting notes to public
• Personal preference added for embedding images
• Personal preference added for knowledge book wysiwyg
• All emails in the "To" header of an email are now shown
• New filter option for open less than X hours
• Forum RSS feeds now have pubdate item
• Embedded images now show file names
• Open a knowledge book page from the request page
• Filter option to make RSS feeds customer friendly (no private notes)
• Added week interval to reports
• Added quick time selection to reports
• New parser tag to allow staff assignment
• Added the ability to batch assign to Inbox
• Ability to limit the calling of tasks.php and tasks2.php to certain IP's

Bug Fixes

• Improved email validation
• Knowledge book pages in related pages popup now numbered correctly
• Tab order on request page fixed
• Date in before/after filter field can now be changed
• Emails with only attachments now show in history correctly
• Public requests that didn't send an email no longer store an email subject
• Request ID search box fixed in FireFox 1.5+
• Keyboard shortcuts no longer interfere with request ID search
• Email found to be SPAM by email parser now has assigned user reset