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11.2. Adding a Secondary Portal

Updated: Jul 6 2026, 09:11 AM

Adding a Secondary Portal is quick — in most cases, all you need to do is configure it within HelpSpot and the portal is ready to go. HelpSpot automatically creates the necessary files for you as long as the Secondary Portal is set up in a subdirectory of your primary portal. This applies to both self-hosted and HelpSpot Cloud installs.

Configuring a Secondary Portal

To configure a new Secondary Portal, head to Admin > Customize > Secondary Portal. There you can edit an existing or create a new Secondary Portal. For details on the configuration options available, see the section Explanation of Each Portal Setting.

Hosting on a Different Domain or Subdomain

If you're on HelpSpot Cloud and want to host the Secondary Portal on a different domain or subdomain than your primary portal, you'll need to contact HelpSpot support so we can set up the domain/subdomain routing for you.

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