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4.5. Removing virtual directory in HelpSpot on IIS

By default, HelpSpot will install as a virtual directory in IIS. This means that if you install it into your site example.com, HelpSpot will appear as a virtual directory "/helpspot", making it accessible at example.com/helpspot.

If you want to use HelpSpot in the root of a domain (perhaps support.helpspot.com), you can "move" HelpSpot out of the virtual directory and into a website in IIS.