Home → Release Notes → Version 4 → Version 4.0.16

2.18. Version 4.0.16

Updated: 8 Oct 2015, 10:45 AM EDT

Enhancements

• Added "Urgency" condition to Triggers, to test if a request is (or is not) urgent

Fixes

• Fixed issue where popup blockers prevented viewing a knowledge book in the portal from admin. 
• Fixed issue where business hours was defaulting to "45 minutes", if you entered 8:00 it would show 8:45. 
• Windows install bug fixed for Windows customers using MySQL that was not bundled with HelpSpot. The installer assumed MySQL customers were using bundled MySQL's.
• Fixed issue when adding time to a request the log would get cleared out until you refreshed.