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9. Installing A New License File

Updated: 12 Oct 2026, 01:09 PM EDT

Applies to: self-hosted HelpSpot · license upload

If you're a self-hosted customer, your license file needs to be updated when you change the number of agent licenses on your account or renew your subscription. For HelpSpot Cloud customers, this process happens automatically.

Every store organization member who has the product email preference turned on receives the license by email, and any organization member can also download it by logging into https://store.helpspot.com. If the right person isn't getting the email, see Who receives the HelpSpot license file email, and how to add someone. After downloading the license file the license can be updated through the HelpSpot admin screen.

1. Login to your HelpSpot instance.
2. Select Admin from the top menu.
3. Select Choose File in the Upload a New License box.
4. Upload select your downloaded license file from the file picker.

The license will be updated to reflect the latest subscription information.

Related Pages

• Admin Manual > In-depth: Admin Settings > License Information
• HelpSpot Account Management > Account Management > How do I purchase additional licenses?