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1.14. Troublshooting HelpSpot Cloud Worker Services

Updated: 17 Sep 2026, 05:05 PM EDT

Start with the System Health page (Admin > System > System Health). It reports the status of the queue worker, task scheduler, failed jobs, and mailbox fetching in one place, and any Warning or Critical result includes a brief explanation of the issue.

HelpSpot Cloud instances are also monitored for issues with the worker services that handle queues and job scheduling. If System Health shows a problem with the queue worker or scheduler, or if you're finding mail related errors in the Failed Jobs or Error Log pages (under Admin > System), you can reach out to HelpSpot Support for further assistance.