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9.3. Editing AI Summaries

Generate Request Summaries

AI Request Summaries use HelpSpot AI to summarize what your customer has contacted you about and, once enabled, replaces the ‘Initial Request’ column in the Inbox & My Queue pages, along with any filters where you’ve added that column. This feature is turned on by default for new customers, and can be turned on or off by going to Admin, then HelpSpot AI, and then selecting AI Settings. 

Editing Request Summaries

Request summaries can be edited for individual requests by accessing the "request meta" dialog inside of any request.

1. Click on the 3 dot menu.

2. Edit the summary and then choose "save".