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14.10. Workers

Updated: 3 Sep 2026, 09:56 PM EDT

Queue workers, or "workers", perform various unseen background processes for email processing, trigger and automation rules, AI features, and other scheduled activities. Tools for maintaining them are available in Admin > Settings > Workers.

 

Restart Workers
This action is useful if something seems stuck or otherwise advised by HelpSpot Support as a system remediation.

High and Default Queue Length 
Statistics that are useful in evaluating queue health and performance. A large number of either metric (anything consistently above 100) should be brought to the attention of support.

As of HelpSpot 5.8.4, queue length counts only jobs that are ready to run right now. Jobs scheduled for a future time and jobs currently being processed are not included, so the number reflects actual backlog rather than everything sitting in the jobs table. The same count is used for the Queue Depth check on System Health and on the Todayboard.

Cache Locks (self-hosted only)
Like "restart workers", the "clear all locks" action in this section is sometimes a useful remediation for "stuck" work. 

Knowledge Tags

queue  /  worker  /  Stuck Email  /