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14.8. Workers

Updated: Feb 4 2026, 11:16 AM

Queue workers, or "workers", perform various unseen background processes for email processing, trigger and automation rules, AI features, and other scheduled activities. Tools for maintaining them are available in Admin > Settings > Workers.

 

Restart Workers
This action is useful if something seems stuck or otherwise advised by HelpSpot Support as a system remediation.

High and Default Queue Length 
Statistics that are useful in evaluating queue health and performance. A large number of either metric (anything consistently above 100) should be brought to the attention of support.

Cache Locks (self-hosted only)
Like "restart workers", the "clear all locks" action in this section is sometimes a useful remediation for "stuck" work. 

Knowledge Tags

queue  /  worker  /  Stuck Email  /