10.9. Business Hours
Business hours allow you to configure your helpdesk's hours of operation. These settings are accessed in Admin > Settings > Business Hours. Business hours are important to configure because HelpSpot uses these settings for calculations such as First Response Speed and Resolution Speed. In addition these settings can be used to control when triggers and automations are in effect.
The first area of the business hours page allows the configuration of HelpSpot's default business hours. The lower area of the screen allows you to configure holiday hours. These hours override the default settings. Holidays can be configured to block off an entire day or to modify the hours of operation.