Home → Release Notes → Version 4 → HelpSpot 4.8.20

2.67. HelpSpot 4.8.20

Updated: 15 Apr 2026, 11:21 AM EDT

Originally published 2020-02-03

Bug Fixes

• Fix cookie expirations for tracking folder states in the workspace.
• Correct behavior of triggers when a customer is also a staff member. HelpSpot now appropriately evaluates the acting user condition.
• Fix HTML tags being stripped from request notes entered by a customer through a secondary portal.
• Fix workspace permission issue for “limited by category” permissions.
• Fixed error where limited to assigned category permission caused an error when a user was not assigned to any cateogories.