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1.27. HelpSpot 5.5.8

Originally published 2025-02-24

Breaking Changes

HelpSpot 5.5.0 release notes had breaking changes. If you are upgrading from a earlier version please review the HelpSpot 5.5.0 release notes.

New Features

• Spanish is now a supported language in HelpSpot!
• On-premise installations that use Windows can now download a .exe file that self-extracts the helpspot file, dramatically speeding up how long many Windows servers take to unzip HelpSpot during upgrades & installations.

Bug Fixes

• Fixed an issue with email headers containing accented characters that resulted in mail not properly being pulled in to HelpSpot.
• Fixed an issue with how Reporting Tags are displayed on the Add & Edit Category pages that resulted in the full names of tags not being displayed properly.
• Fixed an issue with how some IMAP providers (namely Zoho & Mailo) handled archiving email once HelpSpot imported what was in the inbox.
• Fixed an issue with Category assignment serialization for on-premise installations that use Windows SQL Server.
• Fixed an issue with SMTP sending of image attachment files that would trigger some outbound spam filters.