Home → Users Manual → Reports → View totals for open tickets by category

11.6. View totals for open tickets by category

Updated: 28 Sep 2026, 08:40 AM EDT

Use the Requests Over Time report when you need category totals for open tickets. Filters can group tickets under category headings, but they do not display a count beside each category.

Run the report

1. Open Reports and select Requests Over Time.
2. Under Filters, set Open/Closed to Open.
3. Set Grouping to Category.
4. Set the From date far enough back to include your oldest open ticket. The report counts requests by the date they were opened and defaults to the last two weeks.
5. Run the report.

View or save the results

Open the Data tab to view the count for each category. You can save the report to run it again later or export it to CSV.