HomeAdmin ManualHelpSpot Mobile AppsSetup for Mobile Applications

2.1. Setup for Mobile Applications

HelpSpot has both iOS (iPhone / iPad) and Android mobile applications available.

HelpSpot Requirements:

For HelpSpot, these require that:

  1. You use HelpSpot version 4 or greater.
  2. The Private API be enabled within the Admin > Settings > Web Services API configuration.

Login To Mobile App

Since the mobile app connects to your instance of helpspot you will need the URL of your helpspot site the first time you login to the mobile app.

  1. Open the mobile app
  2. Enter the URL to your helpspot instance. For example https://helpspot.yourdomain.com
  3. Enter your username and password

If you encounter issues logging in. Visit our troubleshooting guide.

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