17. Version 4.0.16
- Added "Urgency" condition to Triggers, to test if a request is (or is not) urgent
- Fixed issue where popup blockers prevented viewing a knowledge book in the portal from admin.
- Fixed issue where business hours was defaulting to "45 minutes", if you entered 8:00 it would show 8:45.
- Windows install bug fixed for Windows customers using MySQL that was not bundled with HelpSpot. The installer assumed MySQL customers were using bundled MySQL's.
- Fixed issue when adding time to a request the log would get cleared out until you refreshed.