6.13. Filter Color Tags
Filter color tags allow easy visual sorting of requests. Color tags are set on the Predefined List custom field type. To add color tags, navigate to Admin → Custom Fields. Then select an existing predefined list or add an new one. Once you have the predefined list setup open you can set the color options for each list item. The color can be selected by clicking on the color code box.
Once the color options are selected in the custom field setup, you can add the custom field to filters using the column selector under the filter editor.
After saving these changes, color labels will appear in the filter grid.