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Getting StartedHome → Admin Manual → In-depth: Admin Settings → Audit Log
14.15. Audit Log
Updated: 14 Sep 2026, 10:52 AM EDT
Introduction to the Audit Log
The Audit Log feature, which was introduced in HelpSpot version 5.4.8, allows administrators to track and log important changes and activities in one centralized location. This simplifies the process of monitoring changes and ensures that an accurate record of all changes is maintained.
What is Logged in the Audit Log
The Audit Log tracks a variety of changes made within the system. These include:
- Changes to any settings in the admin panel, including additions, edits, and deletions of mailboxes, users, and more.
- Login activities to HelpSpot.
- Actions involving custom reports such as their creation, modification, and deletion.
- Request actions that remove a request from the normal workflow: merging, trashing, marking as spam, and deleting. Each entry records the affected request ID.
- Deletions made using the customer tools, such as when a user or note is deleted. Note that detailed information about the deleted item is not logged.
- The user name and IP address associated with every logged change.
Filtering the Audit Log
The Audit Log can be scoped by date and filtered by various parameters like user name, request ID, what was altered, the action taken, and the corresponding IP address. Once the Audit Log has been filtered, you can even download the Audit Log as a CSV file.
To see every logged action on a specific request, enter its request ID in the Request ID field next to the date range. This returns entries such as when the request was merged, trashed, marked as spam, or deleted, including entries logged before HelpSpot 5.8.5, when the request ID was recorded in the Value column.
Audit Log Settings
The Audit Log is turned on by default but can be turned off by going to Admin -> Settings -> System. You can also change the retention settings for the Audit Log; the default setting is 90 days, but you can select as few as 30 days or as many as 730 days (2 years).