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3.7. SAML Debugging

** These notes are for self-hosted customers only. HelpSpot Cloud customers will need to contact support **

If you become locked out of your SAML authenticated HelpSpot server you can enable a debugging mode to use local accounts to login and change SAML settings.

1. Edit the .env file located in your HelpSpot directory
2. Change APP_DEBUG=true and save the file
3. In your browser navigate to https://myhelpspotsite.com/altlogin
4. You will then be presented with a local authentication form to temporarily authenticate to the admin area

Knowledge Tags

SAML  / 

Related Pages

• Admin Manual > Authentication > Google Suite SAML Authentication
• Admin Manual > Authentication > Microsoft Entra / Azure SAML Authentication