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3.8. SAML User Login Redirects to Portal Instead of Admin Workspace
When SAML authentication is enabled HelpSpot will search the "Black Box/LDAP/AD/SAML Username" field of the staff profiles to find a matching profile. If no matching profile is found, the user will be redirected back to the customer portal.
To correct this issue follow these steps:
- Navigate to Admin > Staff and select the staff member.
- Update or add the correct "Black Box/LDAP/AD/SAML Username" value to that account. In most cases this will be the users email address.
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