4.7. SAML Debugging
** These notes are for self-hosted customers only. HelpSpot Cloud customers will need to contact support **
If you become locked out of your SAML authenticated HelpSpot server you can enable a debugging mode to use local accounts to login and change SAML settings.
- Edit the .env file located in your HelpSpot directory
- Change APP_DEBUG=true and save the file
- In your browser navigate to https://myhelpspotsite.com/altlogin
- You will then be presented with a local authentication form to temporarily authenticate to the admin area