Home → Installation and Upgrade Manual → Upgrading HelpSpot 5 → HelpSpot 5.4.1 Language String Additions

2.2. HelpSpot 5.4.1 Language String Additions

Updated: Aug 21 2023, 02:50 PM

If you have a HelpSpot installation with a custom language pack and you are planning to upgrade to HelpSpot 5.4, there are a few additional steps you need to take. In particular, you will need to add language strings and files to ensure that the language pack works as expected in the new version of HelpSpot.

lg.general.php

• define('lg_close_softphone', 'Close Softphone');
• define('lg_admin_manage_subscription', 'Manage Subscription');

lg.pg.admin.ai.php

• define('lg_admin_openai_label_api_language_ex', 'The language used when translating customer requests using the HelpSpot AI request history translate function. Learn more <a href="https://support.helpspot.com/index.php?pg=kb.page&id=675">here</a>.');

lg.pg.admin.php

• define('lg_home_admin_licusers', 'Staff/%s Licenses');
• define('lg_home_admin_licsupport', 'Subscription Period');
• define('lg_home_admin_subscription', 'Subscription');

lg.pg.admin.settings.php

• define('lg_admin_settings_call_center', 'Call Center');
• define('lg_admin_settings_call_center_label', 'Call Center Softphone');
• define('lg_admin_settings_call_center_ex', 'Select a softphone provider to enable the multi-frame call center mode.');
• define('lg_admin_settings_call_center_link', 'Go to call center view');

lg.pg.ajax_gateway.php

• define('lg_translate_error', 'There was an error translating your note:');

lg.pg.installer.php

• define('lg_inst_welcomereq', '
  Welcome to HelpSpot!
  Don\'t forget to visit our Knowledge Books [1] for documentation and usage tips.  Feedback is always welcome, so drop us a line customer.service@userscape.com or submit a request [2].
  I would also recommend taking a look through the settings under Admin -> Settings. There are many features there which will allow you to customize HelpSpot. To give one example, if you want to add custom fields to track additional data with requests, you can add them from Admin -> Custom Fields.
  For a quick overview on how to get started, try the getting started guide:
  [https://support.helpspot.com/index.php?pg=kb.book&id=11](https://support.helpspot.com/index.php?pg=kb.book&id=11). If you have any questions or need help figuring out how to do something in HelpSpot, don’t hesitate to let us know - we’re always here to help!
  Sincerely,
  Ian Landsman, Founder
  [1] - [https://support.helpspot.com/index.php?pg=kb](https://support.helpspot.com/index.php?pg=kb)
  [2] - [https://support.helpspot.com/index.php?pg=request](https://support.helpspot.com/index.php?pg=request)');