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5.5. Language String Overrides

You may find that you want to customize a particular language string in HelpSpot to better reflect your business processes and workflows. This can be done via language overrides.

1. Navigate to Admin > Customize > Customize Admin
2. Click on the link to download your language file.
   
3. Open the downloaded file in a text editor. The file contains key/string pairs in JSON format. 
4. To customize a string copy the key/string that you need to modify back into the "Language overrides" textbox along with wrapping curly brackets. For example if you wanted to change the name of "My Queue" to "My Requests" you would insert the following customization:
   {
"lg_myq": "My Requests"
}
5. Save your changes.

Multiple strings can be customized by comma separating them just line you find in the source language file.