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9.3. AI Summarize Request History

The Summarize History feature appears directly below the AI Composer. It uses AI to generate a concise one-line summary for each public and private update in the request.

Summaries are displayed in reverse chronological order and include clickable timestamps that link directly to the update from which each summary was generated. This allows agents to quickly scan the conversation history and jump to specific updates for additional context.

Demonstration

History Retention

Generated summaries are cached for up to 7 days. If a new update is added to the request, the summaries will automatically be regenerated to reflect the updated conversation.

Configuration / Options

• Summaries are generated in the same language used in the initial request.
• This feature is not affected by agent-specific prompts, instructions, or style guidelines.
• All HelpSpot AI features must be enabled in the administrative AI Settings before they are available.