HomeAdmin ManualEmail Setup and TroubleshootingLegacy Mailbox Setup - G Suite IMAP/SMTP

1.4. Legacy Mailbox Setup - G Suite IMAP/SMTP

Because of G Suite's security system, you first need to prep your mailbox for integration with HelpSpot. Here is a guide to the settings that need to be setup before hand. Some of these may be already configured depending on your environment.  If so you can proceed to step 4.

1. Enable Imap Access

  1. Go to https://admin.google.com and login with a G Suite admin account
  2. From the Admin console dashboard, go to Apps > G Suite > Gmail > Advanced settings.

    Tip: To see Advanced settings, scroll to the bottom of the Gmail page.

  3. In the Organizations section, select the organizational unit for which you want to configure settings.
  4. Under POP and IMAP Access, clear the check box for Disable POP and IMAP access for all users in the domain.
It may take up to one hour for IMAP and POP changes to take effect. As long as the box is cleared, users can configure POP and IMAP access for a host of clients.

2. Turn on access for "less secure apps"

  1. Go to https://admin.google.com and login with a G Suite admin account
  2. Click Security > Basic settings.
  3. Under Less secure apps, select Go to settings for less secure apps.
  4. In the subwindow, select the Allow users to manage their access to less secure apps radio button.

3. Toggle access for less secure apps on your G Suite account

  1. Go to the "Less secure apps" section in My Account.
  2. Next to "Access for less secure apps," select Turn on.

4. Setup Your Mailbox In HelpSpot

  1. Login to HelpSpot as an Adminstrator.
  2. Navigate to Admin > Email Mailboxes
  3. Enter your account information. The non-account specific information is as follows:
    Hostname: imap.gmail.com
    Account Type: IMAPS
    Port: 993
    Security Type: SSL no-validate
  4. Test your mailbox settings to make sure that your inbound connection is successful
  5. Next select Custom for the Outgoing Email SMTP Settings to use
  6. The non-account specific connection information for SMTP is as follows:
    SMTP Security Protocol: TLS
    SMTP Host: smtp.gmail.com
    SMTP Port: 587
    Use SMTP Authentication: Yes

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