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1.5. What Happens When You Migrate to an OAuth-based Mailbox?

Introduction to OAuth Based Mailbox Migration

Migrating your mailbox to an OAuth-based system is an important step towards enhancing security and efficiency in your email operations. This process involves creating a new mailbox and subsequently disabling the old one. Understanding the implications of this migration is crucial for a seamless transition.

Effects of Migrating to an OAuth Based Mailbox

The migration to an OAuth-based mailbox entails several significant changes that affect how users interact with their emails and the portal. Here are the key impacts:

• Inaccessibility of Requests in the Old Mailbox: Following the migration, any requests made under the old mailbox cannot be accessed in the portal using the previous access key. This necessitates a process to either migrate or archive these requests for future access.

• Resetting of Secondary Portal Mailbox Assignments: Secondary portal mailbox assignments lose their configuration and need re-setup. This means updating the settings to ensure they point to the new oAuth-based mailbox, maintaining the flow of communication without disruptions.

• Triggers, Automation, and Mail Rules May Be Affected: If triggers, automation setups, and mail rules are configured to rely on the old mailbox ID, they will no longer function correctly with the new mailbox. It is essential to review and update these configurations to align with the new mailbox ID, ensuring that automated processes and rules continue to work as intended.