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4.3. Two Factor Authentication (2fa) Support

Helpspot supports native 2fa authentication for staff members when using HelpSpot's internal authentication. To enable this option, follow these steps:

  1. Navigate to your user preferences:
  2. Select "Enable Two Factor Authentication"
  3. You can then scan the displayed QR code with your authenticator app such as Google Authenticator, 1Password, Microsoft Authenticator or Authy. Alternatively, if you don't have a device that can scan QR codes you can manually enter the key in your authenticator app.
  4. After doing this, enter the enter the code from your authenticator app to confirm the key. Two factor authentication will not be enabled on your account until the key is confirmed.

After enabling 2fa authentication you will be prompted to enter your login code whenever you authenticate to HelpSpot. Administrators can disabled 2fa authentication to unlock accounts.

Enabling 2fa will also disable basic authentication on the API. API keys will need to be used for any API interactions.

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